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In several agency meetings recently, the tricky issue of price increases has been discussed at length. One agency owner told me that they hadn’t increased their prices in 5 years (He seemed quite proud of that!). Increasing prices to existing clients can be a scary thing to do. However, if you don’t, this is what’s at stake….. Let’s say that you go for a modest increase of 2% per annum. If your agency turned over

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I’m often asked by Agency owners, how can they reward their employees for a job well done. Pay rises and bonuses are the obvious answers, but they don’t always have the desired motivational effects. I’m a big fan of Dan Pink’s work, in particular, his great book on what motivates people at work, Drive. I don’t want to spoil the punchline for those who are going to read it but to summarise, he believes that Purpose,

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As April approaches, it’s the time of year to review your tax efficient remuneration strategy for the next financial year. How much salary should you pay? There’s not much change to the allowances in 2018, so from April 2018 you can pay a salary of £702 (£8,424 per year), without paying any NI or tax. By paying this amount: You do get National Insurance Credits towards your State Pension You will not pay any tax or National

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It’s coming up to tax year end time, so it’s time to consider how you can reduce that looming tax bill. Here’s 7 top tips you should be considering….   1. Investing in pensions has always been a great way to save tax.  In the current year, the maximum you can invest into a pension is £40,000.  If you’ve invested in a pension previously at some point in your life, you can also use up spare allowance

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I’m sure you’ve heard of Xero, right? Beautiful accounting software in the cloud?  But why should you be interested and why should your agency be using it? Freedom Using cloud-based accounting software gives you the freedom to work from anywhere, at any time and on any device.  You now don’t need a redundant old machine sat in the corner of Creative Agency’s office, just to run accounts.  As it’s cloud-based, there’s no need for backups

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Having the right team working alongside you can make a huge difference in your business – to your stress levels, to customer satisfaction levels, and ultimately to the bottom line. When you have a vacancy, you need to find just the right person to fill it. Pick the wrong one and it can disrupt the whole team. But how can you be sure you get an asset rather than a liability? Recruitment and selection Recruitment

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People of a certain age will remember a TV programme called Ever Decreasing Circles. In it, Martin Bryce – played by Richard Briers – has a difficult relationship with his neighbour, Paul Ryman – played by Peter Egan – not least because every time something needs sorting out that is beyond Martin, Paul chirps up: ‘I’ve got a mate …’ Networks can be formal or informal, and Paul Ryman’s informal network of useful mates allowed

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In a meeting with an agency client last September, we were discussing scope creep on projects and giving clients stuff for free. Whilst the agency was keen to stop (what they called) “proper” scope creep, they weren’t too keen to stop giving away small jobs for free.  There were concerns over goodwill, client relationships etc. and the admin behind creating change orders and having them approved. I completely understand all those concerns We agreed to

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Pulling together all the information needed to create a business plan is time-consuming, so why bother? After all, you know your business inside out: you know how far you’ve come, where you’re going, and how much money you make. Why jump through hoops just to comply with convention? That’s a fair question. However, while I’m not one for advocating work for its own sake, I think it’s worth the effort. First up, it’s only fair

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When we take on a project for a client, everyone needs to be clear as to what will be done, what it will cost and by when it will be completed. The client needs to feel confident they are getting value for money and we need to be confident we are making a profit. Most of the time it works out well for everyone, but what about those times when it doesn’t? When the project

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