Archive for April, 2009

Watch & Use your breakeven point

Saturday, April 11th, 2009

break_even_point_neurmadicaestheticflickrYour breakeven point is that point in time when your income equals your expenses.  Once you get past that point and your income exceeds your expenses, then you are making a profit.  If your expenses exceed your income, then you are making a loss.

All that sounds relatively straightforward, I’m sure.  But knowing what your breakeven point is within your business is absolutely vital.  If your business doesn’t sell enough to meet it’s everyday expenditure and support you as the business owner, then you are going to be in trouble, sooner rather than later.  By knowing the level of sales that you need to hit your breakeven point, you’ll have a target each day, week and month that you know you need to hit, just to stay in business.

A tale of two businesses – The impact of breakeven analysis

I’ve had two seperate conversations in the last couple of weeks about breakeven points with business owners and they both showed me the power behind knowing or not knowing where the breakeven point was.

The first business owner sold consultancy based services to their clients and charged on a time spent basis.  They knew that if they charged 40 hours per week at £x per hour, then they would have a gross sales revenue that would represent a good income.  However, they had no idea that to actually cover their overheads and personal expenditure each month, they had to charge out 30 hours per week, i.e. 3/4 of the total chargeable time available.  Once we’d worked out how many hours per week were spent on non chargeable time (meetings, research, training etc), it soon became clear that there was a problem.  Indeed, the business owner commented “so that’s why I don’t make any money”.  Once they knew what they had to achieve, they went away to change the business model and re look at their pricing strategy.

Compare this to the owner of a local chain of sandwich shops.  He knows, on average, how many sandwiches he needs to sell each day to break even and he records this.  At 3pm each day, he calls all the shops and asks for the sales figures, not just the £value, but the volume as well.  He understands the gross profit margin on his sales values and as he knows his breakeven point, he can quickly work out a rough profit figure for the day.  He records all this on a spreadsheet and regularly monitors his calculations against the “real results” when his books are written up.

Increase your profits, know your breakeven

Make sure you fully understand  your breakeven position.  It is one of the most powerful business tools you have at your disposal.  Armed with it you can make informed desicions about your pricing strategy, staffing levels, marketing strategy and expansion plans.

How to protect your business when customers go bust

Friday, April 10th, 2009

Unfortunately during 2009 more businesses are likely to go to the wall.  As they do, they will leave debts behind them and unsecured creditors will be lucky to recover anything from the fallout.  So what would happen if it was one of your customers that went bust and how can you protect yourself against it happening.

Basic precautions to ensure you get paid

The following five steps should be undertaken by every business.  Most of them are common sense, but it’s surprising how often they get overlooked!

  • Maintain an open dialogue with your customers.  Encourage them to talk to you about how their business is performing.
  • Have clear credit control procedures in place.  Use our cash collection system to help with this and stick vigourously to it!
  • Credit reference new customers before offering credit terms
  • Don’t fall foul of exceeding credit limits or credit terms for clients, unless absolutely necessary
  • Ensure that you recheck clients credit ratings regularly.  Monitor changes in their rating, especially downward trends.  Contact us for ways to credit check clients

Speed up your payments process

One of the best boosts that you can give your cashflow management is to restrict payment terms on your invoices.  The cash management system shows you how to communicate such changes to customers.

Check your terms of business

It’s always a good idea to keep an eye on the clauses you have in business contracts and review them on a regular basis.  Some good terms to include are:

  • Include retention of title clauses in contracts to increase your chances of getting unsold goods back in the event of a customer becoming insolvent.
  • Obtain personal guarantees from directors for debts
  • On substantial contracts, look into the possibility of obtaining insurance against a customers failure to pay (This is a costly measure, so should only be used for significant sums!)

You can’t guarantee that one of your customers won’t become insolvent over the coming months.  By putting the above procedures in place you can reduce the chances of you losing out, if disaster strikes.

If you need any help in implementing any of these ideas, please contact us.

5 Tips to Surviving the Credit Crisis

Thursday, April 9th, 2009

The current credit crisis shows no sign of slowing at the moment, so it’s important that small businesses keep on top of their cash control procedures.

Credit crisis – Tips for survival

We’ve listed 5 tips below which will help you keep on top of your business during these tough times:

  1. Ensure credit control procedures are working properly. Customers will often pay those who shout the loudest, so, if necessary, make sure this is you.
  2. Prepare management information – ensure that management accounts and cashflow projections are prepared regularly and are accurate.
  3. Agree which key performance indicators are relevant for the business and report on these on a regular basis.
  4. If necessary, monitor and update cashflow projections on a daily basis.
  5. Send out invoices on a regular basis and where possible agree the invoice amount in advance. One of the most common delays to an invoice being paid is a query over the invoice.

By following these steps, you should stay ahead of the game!

Over the last few months we’ve been working closely with clients to help them survive the credit crunch.  If you haven’t already, why not sign up for our newsletter and get our 30 point tough times toolkit.

BUSY AT WORK RIGHT NOW? – Remember what’s important!

Thursday, April 9th, 2009

I attended a conference last week and one of the speakers shared a really useful gem of a story with the delegates.  It certainly made me think about things a bit more closely. 

A professor stood before his philosophy class and picked up a very large and empty mayonnaise jar and proceeded to fill it with golf balls. He then asked the students if the jar was full. They agreed that it was. The professor then picked up a box of pebbles and poured them into the jar. The pebbles rolled into the open areas between the golf balls. He then asked the students again if the jar was full. They agreed it was.

The professor picked up a box of sand and poured it into the jar. Of course, the sand filled up everything else. He then asked once more if the jar was full.  The students responded with a “yes”.

The professor then produced two cups of coffee and poured the entire contents into the jar, effectively filling the empty space between the sand. The students laughed. “Now”, said the professor, “I want you to recognise that this jar represents your life. The golf balls are the important things. Your family, your children, your health. Things that if everything else was lost and only they remained, your life would still be full. The pebbles are the other things that matter. Your job, your house, your car. The sand is everything else. The small stuff.

“If you put the sand into the jar first”, he continued, “there is no room for the pebbles or the golf balls. The same goes for life. If you spend all your time and energy on the small stuff, you will never have room for the things that are important to you. Pay attention to the things that are critical to your happiness. Take care of the golf balls first, the things that really matter. Set your priorities. The rest is just sand.”

One of the students raised her hand and inquired what the coffee represented. The professor smiled. “I’m glad you asked. It just  goes to show you that no matter how full your life may seem, there’s always room for a couple of cups of coffee with a friend!!!”

CASH! Cash Control Crucial, Diplomacy Essential

Wednesday, April 1st, 2009

As the recession bites, risks to cashflow increase with SME’s more likely to be on the receiving end.  Chasing overdue invoices is uncomfortable and many of us fear that rocking the boat will sour relationships.  The most vunerable are those who have been lax in chasing debt previously.  It is far too common for small businesses to allow 60 days to pass before chasing payment of invoices and this sends the wrong message to customers!  It is therefore essential to make it known that the rules have changed!  Communication is the key.  Final warnings and threatening letters rarely work.  It is far better to telephone to explain the handling of future credit control.

Do you need help?

With this in mind, we have developed our cash collection system.  This includes all the letters and telephone scripts that you’ll need to start collecting that cash.

You can download your copy here

Of course, if you need any help in implementing the system, please give us a call