Archive for the ‘General Business’ Category

Electronic Filing of VAT returns

Monday, March 30th, 2009

vat-returnHMRC confirmed last month that it is phasing out paper VAT returns. From April 2010, if your busienss turnover is greater than £100,000 or you are newly VAT registered, you will have to complete and pay your VAT online.  Those business who fall out of those criteria will still be able to file a paper return.

Accountancy Extra are already onto these changes.  If we currently prepare your VAT return, we’ve already started to migrate clients to electronic filing.  If we don’t, we’ll be posting a guide on how to do this yourself very shortly.

Even though we have almost 12 months to implement these changes, we recommend adopting them as soon as possible.  It’s better to be dealing with this at your own pace, rather than discover that you don’t have the know how or technology to cope with the changes at the last minute!

Show me the difference part 2

Saturday, March 28th, 2009

I posted last week about quantifying the difference  between you and your competitors so that you stand out in the crowd.

I thought it may be a good idea to share with you a couple of things that local businesses are doing right now to differentiate:

  • A local restaurant has bought two people carriers and runs customers home free of charge after their meal.  Customers find it great as they don’t have to worry about booking and waiting for taxis and the restaurant makes it’s money back through increased loyalty and the fact that all customers can enjoy a drink!
  • A local dentist sends text messages to clients reminding them when their appointment is due.  What a great way to ensure that your clients turn up on the right day and time (after all, they may have booked the appointment six months earlier).  It’s reduced their no shows considerably

And finally, the last time I booked my car in for a service, I did it all over the web.  I was presented with a calendar and chose the time and date that suited me.  I also entered the details of the car and which services I wanted.  the website immediately gave me a fixed price quote for the work, so I knew exactly what it would cost me.

I’ve got to admit, I’d never used the internet for booking a car service before, so I was a bit dubious that it would all work properly.  Surely I’d turn up and there would be lots of extra costs not included in the fixed price, or would I turn up only to be told that they weren’t expecting me?  I was delighted to find out that I was wrong on both counts.  They were ready when I arrived.  They even spotted me on the way in and as they knew my registration number, greeted me “hello, Mr Ramsay”.  The service was done to schedule and there were no additional costs…….I’m impressed!!

Changes in statutory holiday entitlement from 1st April

Sunday, March 22nd, 2009

The current statutory holiday entitlement of 24 days (4.8 weeks) for a full time worker meaning generally a five-day week is increasing. From 1 April 2009, such workers are entitled to 28 days (5.6 weeks). This is a minimum entitlement, so you can choose to offer more.

For part-time workers, holiday entitlement is worked out on a pro-rata basis. The following examples will demonstrate some typical situations:

  • Avril works three days a week so she is currently entitled to 14.4 days (4.8 weeks x 3) and will be entitled to 16.8 days (5.6 x 3)
  • Andrew works four 12 hour shifts followed by four days off. This equates to 3.5 12 hour shifts on average (based on a standard 17 week cycle) so his current entitlement is 16.8 12 hour shifts (4.8 x 3.5) and this will rise to 19.6 12 hour shifts (5.6 x 3.5)
  • Julie works part time during term time only. She works on average 850 hours over the whole year. This equates to 18 hours per week over the current 47.2 working weeks of the year so currently she would be entitled to 18 x 4.8 weeks = 86.4 hours holiday per year rising to 100.8 hours (18 x 5.6)

Any days off for public or bank holidays can be counted towards a worker’s statutory holiday entitlement as long as it is paid leave.

Payment in lieu of the additional holiday

You are currently allowed to pay workers in lieu of them taking their full statutory holiday entitlement. However, workers must take a minimum of four weeks’ holiday in each leave year.

From 1 April 2009, payment in lieu of statutory holiday entitlement will not be permitted. The carry forward of statutory holiday entitlement to the next annual leave period is also prohibited. Payment in lieu of any leave above the statutory entitlement or the facility to carry the excess forward is still allowed depending on the employment contract.

Calculating the increased holiday entitlement for different leave years

As workers are entitled to an extra 0.8 week’s holiday from 1 April 2009, if their next or current leave year begins before 1 April 2009, you will have to recalculate your workers’ statutory holiday entitlement based on the number of months in the leave year falling after 1 April 2009.

For example, if their leave year runs from 1 January to 31 December 2009, your staff are entitled to nine months worth of the additional entitlement – an extra 0.6 weeks:

(0.8 ÷ 12) x 9 = 0.6

Informing your staff of the changes

As the increase in holiday is a beneficial change in the terms and conditions of employment for the worker, there is no need to reissue contracts. However, you do need to let staff know about the increased entitlement in writing, eg through a staff letter.

The government website www.businesslink.gov.uk includes a template letter, example staff notice and model paragraph for an employment contract that can be edited and used to inform workers. It also includes a helpful calculator for those tricky situations!

Show me the difference

Friday, March 20th, 2009

Over the last few weeks, I’ve spent quite a lot of time giving advice to business owners on making their businesses stronger, particularly during these tough times.

When we’ve sat down and talked, I’ve asked them all the same question, “so why should I buy from you?”

Amongst the variety of replies I’ve heard, the question of service seems to crop up time and time again.  “we offer a better service” is often the response to the question, but exactly what is the better service they are offering?  After all, if you look at most marketing material there’s a lot of talk about better service, but what do they really mean? – are they faster, cheaper, better presented?

Most don’t really know the answer to this and wrap it up by saying “we give a personal service to all our clients”.  I’m sure they are right and they do exactly that, but how about their competitors?  Don’t they do the same thing?, or least say they do.  After all, can you really be the only business in your sector that behaves in this way?

QUANTIFY YOUR DIFFERENCE

I don’t think that you can really just tell a customer that you are different and expect them to believe it – you have to demonstrate it.  You need to both look and behave differently to the guy down the road.  After all, if you don’t have a tangible differentiator, then all you can compete on is price and I’ll cover why that road leads to a dead end in a future post.

What tangible things can we think of that makes a business really different?  They don’t have to be large things, just things that customers remember and value.  However, they do have to be relevant to your  core business offering!  For example, there’s no point me giving away free chocolate with every tax return done.  It’s different, but doesn’t really add value to the client and I doubt whether they’d choose us to prepare next year’s return, just on that basis!

So, what makes your business different?