Christmas is drawing in on us at an ever increasing pace and at this time…
Whenever I talk to business owners I always advise them to measure the numbers that are most important to them and their business. This isn’t just the turnover and profit type indicators, but the underlying measures that exist in every business.
If I’m advising other business owners to do this, you’d expect us to do the same with our business, right?
For us, one of the most important measures in our business is our customer happiness score. After all, this determines how likely our customers are to continue to work with us and how likely they are to recommend us to their business contacts. Each month, we ask our clients for their feedback…..Our score for May was 9.3 out of 10.